1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order and will not be in stock in a reasonable amount of time, we will notify you and refund you the total amount of your order, using the original method of payment. If a product has been discontinued, we will offer an alternative product or refund you the total amount of the product.
2. Delivery Location
All items offered on our website are available for delivery to addresses in the United States. For deliveries outside of the United States, please email us at firstname.lastname@example.org or call customer support at 908-459-4700 (M-F 9am-6pm EST).
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within one business day of the date of your order. Business days mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays or Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
Flat rate shipping at $4.95 for CBD products, spend $80 or more ship for free 48 states. Call for pricing to Hawaii, Alaska, and outside the US.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
1. General Information
If you are not completely satisfied with your purchase for any reason, you may return it to us within 30 days of purchase for a full refund or store credit.
2. Return Process
To return an item, please email customer service at email@example.com. Place the item securely in the original packaging, along with your receipt or proof of purchase, and mail your return the following address:
Nature Garden for Health
313 Union Brick Rd Blairstown,
NJ 07825, USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you purchase shipping insurance or use a tractable method to mail your return. If you are due a refund, the cost of shipping will be deducted from your refund to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please note, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your Credit Card Company or bank.
Only regularly priced items may be returned for refund. All sale items are FINAL SALE and cannot be returned.
For defective or damaged products, please contact customer service at firstname.lastname@example.org to arrange an exchange for the same item. Defective or damaged products cannot be refunded.